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Zhao J, Webb V, Shah P.  2014.  Customer Loyalty Differences Between Captive and Choice Transit Riders. Journal of the Transportation Research Board. 2415:80-88.
Wilson N, Zhao J, Rahbee A.  2009.  The Potential Impact of Automated Data Collection Systems on Urban Public Transport Planning. Schedule-Based Modeling of Transportation Networks: Theory and Applications. :75-99.